Home of Household Bargains

Damaged Items

As all of our deliveries are caried out by external companies you may occasionally get a driver that is in a rush, it is your responsibility to make him wait so you can check your goods for damage.

It is very important that you as the customer inspects all items for damage on arrival. If an item is damaged in transit you must state this on the delivery document provided by the courier for you to sign. If this is not done we are unable to acept claims for damaged goods, caused in transit, as a claim will not be entertained by our courier.

A signature signed 'unchecked' does not entitle you to a replacement item if you happen to open your goods and find damaged parts. It is the responsibility of the person accepting the item(s) to check for damage and sign for as either 'GOODS DAMAGED' or a standard signature of 'RECIEVED IN GOOD CONDITION'. If you are unsure please sign for goods as damaged. You are entitled to refuse any delivery that doesn't arrive in good condition.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received in good condition unless otherwise stated.

If you, the customer, instruct ourselves or our courier to leave their item(s) in a safe area (i.e. porch, garage, lock up etc..) without a signature due to them not being available then this instruction is as good as a signature indicating that you have received the goods in good condition. This will void any claim for goods damaged in transit.

All Glass items are checked for breakages and quality before dispatch. Because of this you may find your item has been opened and resealed. All glass items must be checked for breakages at the time of delivery as claims for breakages, once the delivery driver has left, will not be sanctioned. Any breakages must be signed for as such.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
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