Terms and Conditions

About Us This web site is owned and operated by Midland Home Supplies who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

The Carpet Warehouse
The Green,
Attleborugh,
Nuneaton,
Warks,
CV11 4JZ

Phone: 02476 384852
Email: mail@midlandhomesupplies.co.uk

Making A Purchase ***UNLESS OTHERWISE STATED IN THE LISTING ALL ITEMS ARE FLAT PACK AND REQUIRE HOME ASSEMBLY***When free delivery is offered on a products unless otherwise stated this is to ZONE A areas only, please contact us for details of delivery of these items to other areas***

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. This includes complete payment for your order. We do not defer payments until items are dispatched.

We accept Visa and MasterCard along with most debit cards.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, if we have inadvertently under-priced goods, or if we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Made to Measure / Bespoke Goods.

If you place an order for an item that is made to order cancellation can not be accepted after 7 days, we are unable to accept cancellation after this time as the supplier would of had sufficent time to make a start on your bespoke item. Cancellation requests must be made in writing and are at the discretion of ourselves and our supplier. Cancellation of a bespoke item at any stage may incur a cancellation charge, please contact us for details with regards to cancellation costs.

CDA Appliances.
Please make sure when ordering these appliances you have checked and double checked your measurments, If you require any advice please feel free to contact us with any questions. If any mistakes are made and you would like to return/exchange an item a 25% restocking fee will be charged.

Shipping And Handling All our delivery costs are based on the individual weight of the item. All and any items purchased will have the total weight combined in the shopping cart and the relative shipping charge applied.

We will contact you to confirm delivery of any order regardless of its stock position. If we are unable to contact you on the details you provide at the point of order we will not dispatch your order. We do this to avoid having to charge you the £15 charge if the courier arrives and you are not in. Stock items can be dispatched for next day delivery.

All deliveries, unless stated, are a door step delivery only. Please make sure sufficent man power is available to take in the delivery as required. In the case of delivering larger items you may be required to help the driver handle your item from the van to your property as most of these deliveries are done on a one man service.

As all of our deliveries are caried out by external companies you may occasionally get a driver that is in a rush, it is your responsibility to make him wait so you can check your goods for damage.

Delivery Schedule We will contact you to confirm delivery of any order regardless of its stock position. If we are unable to contact you on the details you provide at the point of order we will not dispatch your order. We do this to avoid having to charge you the £15 charge if the courier arrives and you are not in. Stock items can be dispatched for next day delivery.

Please check your postcode against the zone chart carfefully. If a mistake is made your item will not be dispatched untill the mistake is rectified and any extra delivery charge is paid. You are entitled to cancel your order with a full refund if you are not happy with the difference in shipping.

Delivery time scales are as follows

Zone A - Next Day
Zone C - 2 - 3 Days
Zone D - 2 - 3 days
Zone E - 4 - 5 days
Zone F - 5 - 7 days
Economy Service - In the case of an economy service being selected as a delivery method please be aware that this is designed as a cheaper method of transport, which means ETA's are not possible and delivery could take upto 21 working days.

All standard deliveries (Zone A - F) are based on a day slot, we unfortunately can not provide delivery times.

All days are working days and do not include weekends or public holidays.

Unless you select a premium timed delivery when in the checkout we are unable to provide an ETA on a next day delivery as our courier only offers the information between 8am - 6pm. Please make your self available all day within this time if you place an order for a next day item as if the courier arrives and you are not in this MAY incure a £15 redelivery charge. Either way the courier should leave a card allowing you to contact them to rearrange this delivery.

Any item that is advertised as free delivery is not entiltled to a Saturday delivery unless otherwise arrange before ordering.

The Tv Bed, TV model images are for illustration purposes only. Design may vary. Occasionally we may need to subtitute the brand due to events, such as but not limited too, discontinuation, poor quality or unavailablity. We will contact you regarding these details if this is relevant to your order.

We are unable to accept liability or offer any form of compensation if an item arrives late due to circumstances beyond our control, for example if a courier breaks down of the courier miss routes an item. This includes loss due to hardware faults, i.e frozen/chilled foods.

Occasionally the UK suffers from incredibly bad weather that can shut most of our major roads in hours, when this happens you can expect a delay on your delivery. We appreciate your patience during these difficult times of the year. Please be aware that more rural areas of the country often take longer to recover from these episodes than main stream towns and cities which will further delay deliveries to these rural areas.

During the recover period of devestating weather it may take a fews days to clear back logs of orders resulting in further delays, where possible we keep you aprised of all situations.

It is very important that you as the customer inspects all items for damage on arrival. If an item is damaged in transit you must state this on the delivery document provided by the courier for you to sign. If this is not done we are unable to acept claims for damaged goods, caused in transit, as a claim will not be entertained by our courier.

A signature signed 'unchecked' does not entitle you to a replacement item if you happen to open your goods and find damaged parts. It is the responsibility of the person accepting the item(s) to check for damage and sign for as either 'GOODS DAMAGED' or a standard signature of 'RECIEVED IN GOOD CONDITION'. If you are unsure please sign for goods as damaged. You are entitled to refuse any delivery that doesn't arrive in good condition.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received in good condition unless otherwise stated.

As all of our deliveries are caried out by external companies you may occasionally get a driver that is in a rush, it is your responsibility to make him wait so you can check your goods for damage.

If you, the customer, instruct ourselves or our courier to leave their item(s) in a safe area (i.e. porch, garage, lock up etc..) without a signature due to them not being available then this instruction is as good as a signature indicating that you have received the goods in good condition. This will void any claim for goods damaged in transit.

All Glass items are checked for breakages and quality before dispatch. Because of this you may find your item has been opened and resealed. All glass items must be checked for breakages at the time of delivery as claims for breakages, once the delivery driver has left, will not be sanctioned. Any breakages must be signed for as such.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

Back Orders If your item is not in stock, we will email you to say so and inform you of an approximate delivery date. If the approximate delivery date is acceptable we will back order the item(s) for you and contact you when items are in stock to arrange a delivery date. You are always entitled to cancel your order if you would rather not wait.

Tax Charges For UK orders 20.00% VAT is added. Our sites prices will alter automaticly if VAT rates are changed, though any written statement within out terms & conditions needs to be altered manually. We appreciate your paitence in this matter as and when these changes take place.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our servers. They are not held in clear text on any web site.

Guarantee All Products should be free from manufacturer defects and faulty workmanship. All our products carry a minimum of 12 months manufacturers guarantee, extended guarantees will be stated on the individual products.

Please be aware our suppliers reserve the right to change any fabric colours, for example seat pads or mattress covers, without notice.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can contact us at;

The Carpet Warehouse
The Green,
Attleborugh,
Nuneaton,
Warks,
CV11 4JZ

Phone: 02476 384852
Email: mail@midlandhomesupplies.co.uk

Privacy Policy Midland Home Supplies will not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery, on the condition goods are unopened, undamaged and re-sellable. You can do this by contacting us by email and quoting the order number supplied to you. You are responsible for the cost of returning the goods and the risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. Your refund will be paid within 30 days, excluding delivery costs, once we have received the goods and had time to inspect their condition.

You are unable to return a mattress, for health & hygiene reasons, once it has been opened or removed from its packaging.

Please be aware that a return collection will be arranged at the earliest convenience for both parties, we will always do what we can to move things along as quickly as possible though a return collection is not guaranteed to happen as quickly as the delivery.

This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or
mis-described.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.